Alloy Help Center
Powered by Jira Service Management
{"xsrfToken":"193394254cb5014cca71a9130d7a68ff13b56fc2_lout","branding":{"id":"9","key":"xbs","name":"Xero/Amazon Business Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/11","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1696b5","headerLinkHoverBGColor":"#1696b5","headerBadgeColor":"#1696b5"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/42d74502-75a9-4b70-bf5a-86f24ffd7773/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTBmOGFlMi0yY2U2LTQxM2QtOTBlMS03NWIyMDA0MmE5ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQyZDc0NTAyLTc1YTktNGI3MC1iZjVhLTg2ZjI0ZmZkNzc3MyI6WyJyZWFkIl19LCJleHAiOjE3NDk4NDAwNzUsIm5iZiI6MTc0OTgzOTQ3NX0.1MqoyQZnWZfEMO1_jPmEEMIBKUsxybH9fCGJPwFXlQk&client=de0f8ae2-2ce6-413d-90e1-75b20042a9f1&mode=fit","logoId":"42d74502-75a9-4b70-bf5a-86f24ffd7773","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Alloy Help Center","sharedPortalName":"Alloy Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Alloy Help Center","sharedPortalName":"Alloy Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2b2e32","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/23661667-9a0b-4424-86da-e1ce5986320d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTBmOGFlMi0yY2U2LTQxM2QtOTBlMS03NWIyMDA0MmE5ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIzNjYxNjY3LTlhMGItNDQyNC04NmRhLWUxY2U1OTg2MzIwZCI6WyJyZWFkIl19LCJleHAiOjE3NDk4NDAwNzUsIm5iZiI6MTc0OTgzOTQ3NX0.WXasWyw-_KYl5LEePSIW78Q1oemuQXV3VqBxnGX5OgQ&client=de0f8ae2-2ce6-413d-90e1-75b20042a9f1&height=300&mode=fit","bannerMediaApiFileId":"23661667-9a0b-4424-86da-e1ce5986320d","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#2b2e32","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"9","key":"xbs","projectId":10194,"serviceDeskId":9,"name":"Xero/Amazon Business Support","description":"<p>Welcome! You can raise a request for Xero's integration App with Amazon Business using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"65","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://servicedesk.support.runalloy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[10],"key":""},{"id":"66","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting Alloy Embedded? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://servicedesk.support.runalloy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[10],"key":""},{"id":"67","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://servicedesk.support.runalloy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"General"}],"orderMapping":{"10":[65,66]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"XBS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTBmOGFlMi0yY2U2LTQxM2QtOTBlMS03NWIyMDA0MmE5ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDk4NDA2NzUsIm5iZiI6MTc0OTgzOTQ3NX0.xq2ncqO2kuzl_GI1G4nnMb_Ogz_D8yO_99i7OBlnF98","targetCollection":"upload-project-10194","endpointUrl":"https://api.media.atlassian.com","clientId":"de0f8ae2-2ce6-413d-90e1-75b20042a9f1","tokenDurationInMins":20}},"reqCreate":{"id":66,"projectId":10194,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting Alloy Embedded? Select this to request assistance.</p>","instructions":"","icon":10520,"iconUrl":"https://servicedesk.support.runalloy.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of Problem","description":"Please describe your problem","descriptionHtml":"<p>Please describe your problem</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What do you need help with? Provide as much detail as possible","description":"Please provide as much detail as possible so we can identify the root issue and replicate accordingly.","descriptionHtml":"<p>Please provide as much detail as possible so we can identify the root issue and replicate accordingly.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/66","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/66","calendarParams":{"firstDay":0,"date":"2025-06-13T11:31:15-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZTBmOGFlMi0yY2U2LTQxM2QtOTBlMS03NWIyMDA0MmE5ZjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDE5NCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NDk4NDA2NzUsIm5iZiI6MTc0OTgzOTQ3NX0.xq2ncqO2kuzl_GI1G4nnMb_Ogz_D8yO_99i7OBlnF98","targetCollection":"upload-project-10194","endpointUrl":"https://api.media.atlassian.com","clientId":"de0f8ae2-2ce6-413d-90e1-75b20042a9f1","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=alloyautomation","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"193394254cb5014cca71a9130d7a68ff13b56fc2_lout","baseUrl":"https://servicedesk.support.runalloy.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://alloyautomation.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"de0f8ae2-2ce6-413d-90e1-75b20042a9f1","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a833ec3e0b544deb98bd079ce6a37cfc","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}